# Refunds ### 💼 Process for requesting a refund **For Donors:** 1. Look for your donation confirmation email to identify the collective you supported. 2. Within 30 days, contact the **collective’s admins** (via their Open Collective page). 3. If they cannot process your request, or do not answer, email A4C at with: * Donation URL — the full URL of the donation transaction * Date of donation * Amount * Name of the collective * Reason for the refund request **For Collective Admins:** * You may refund eligible contributions via the Open Collective dashboard if they were paid via **credit card or PayPal** and are less than 30 days old. * **Manual bank transfers are non-refundable** by admins. Please contact A4C to refund those manually *** ### ⏳ Refund timeline * **Within 30 Days**: Donors may **contact the collective’s admin team directly** to request a refund for any reason. * If the donation was made via credit card or PayPal, collective admins can process the refund themselves through the Open Collective interface. * Manual bank transfers cannot be refunded by admins and must be reviewed by A4C. * **After 30 Days and Up to 90 Days**: Donors must **contact A4C directly** at with the subject line "Refund Request – \[Collective Name]". * **After 90 Days**: **Refunds are no longer possible**, regardless of reason or payment method. This is due to limitations with our payment processors and accounting protocols. *** ### 💸 Refund restrictions {% hint style="warning" %} Donations or only refundable within the 90-day window. {% endhint %} *** ### 🔄 Updates & exceptions This policy may be updated as platform capabilities or fiscal regulations change. All exceptions are reviewed on a case-by-case basis and must be approved by A4C’s Board. *** ### 📬 Contact Questions or special cases? Email: ****\ Subject line: **“Refund Request – \[Collective Name]”** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.allforclimate.earth/donations/refunds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.