Refunds
💳 Refund Policy
Last updated
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💳 Refund Policy
Last updated
Was this helpful?
Was this helpful?
For Donors:
Look for your donation confirmation email to identify the collective you supported.
Within 30 days, contact the collective’s admins (via their Open Collective page).
If they cannot process your request, or do not answer, email A4C at [email protected] with:
Donation URL — the full URL of the donation transaction
Date of donation
Amount
Name of the collective
Reason for the refund request
For Collective Admins:
You may refund eligible contributions via the Open Collective dashboard if they were paid via credit card or PayPal and are less than 30 days old.
Manual bank transfers are non-refundable by admins. Please contact A4C to refund those manually
Within 30 Days:
Donors may contact the collective’s admin team directly to request a refund for any reason.
If the donation was made via credit card or PayPal, collective admins can process the refund themselves through the Open Collective interface.
Manual bank transfers cannot be refunded by admins and must be reviewed by A4C.
After 30 Days and Up to 90 Days:
Donors must contact A4C directly at [email protected] with the subject line "Refund Request – [Collective Name]".
After 90 Days:
Refunds are no longer possible, regardless of reason or payment method.
This is due to limitations with our payment processors and accounting protocols.
Donations or only refundable within the 90-day window.
This policy may be updated as platform capabilities or fiscal regulations change. All exceptions are reviewed on a case-by-case basis and must be approved by A4C’s Board.
Questions or special cases?
Email: [email protected] Subject line: “Refund Request – [Collective Name]”