Refunds

💳 Refund Policy

💼 Process for requesting a refund

For Donors:

1. Look for your donation confirmation email to identify the collective you supported.

2. Within 30 days, contact the collective’s admins (via their Open Collective page).

3. If they cannot process your request, or do not answer, email A4C at [email protected] with:

   • Donation URL — the full URL of the donation transaction

   • Date of donation

   • Amount

   • Name of the collective

   • Reason for the refund request

For Collective Admins:

• You may refund eligible contributions via the Open Collective dashboard if they were paid via credit card or PayPal and are less than 30 days old.

• Manual bank transfers are non-refundable by admins. Please contact A4C to refund those manually

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⏳ Refund timeline

• Within 30 Days:

  Donors may contact the collective’s admin team directly to request a refund for any reason.

  • If the donation was made via credit card or PayPal, collective admins can process the refund themselves through the Open Collective interface.

  • Manual bank transfers cannot be refunded by admins and must be reviewed by A4C.

• After 30 Days and Up to 90 Days:

  Donors must contact A4C directly at [email protected] with the subject line "Refund Request – [Collective Name]".

• After 90 Days:

  Refunds are no longer possible, regardless of reason or payment method.

  This is due to limitations with our payment processors and accounting protocols.

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💸 Refund restrictions

Donations or only refundable within the 90-day window.

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🔄 Updates & exceptions

This policy may be updated as platform capabilities or fiscal regulations change. All exceptions are reviewed on a case-by-case basis and must be approved by A4C’s Board.

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📬 Contact

Questions or special cases?

Email: [email protected] Subject line: “Refund Request – [Collective Name]”